Frequently Asked Questions 

Highland Koi provides specialised Koi Pond health and cleaning services. Our dedicated team is experienced in maintaining and caring for Koi Ponds to ensure the health and well-being of your fish.

Our services are available to customers across Scotland. Whether you're located in the bustling cities or remote areas, we can reach you from our base in Arrochar.

Rapid temperature changes, particularly sudden drops after a heatwave, can significantly impact koi in outdoor UK ponds. These effects include: Temperature Shock: Koi are sensitive to temperature fluctuations and can experience thermal shock when water temperature suddenly decreases. This stress weakens their immune systems. Reduced Metabolism: As water temperature drops, koi become less active, may stop eating, and have slowed metabolic rates. Susceptibility to Disease: Temperature shock makes koi more prone to diseases, especially bacterial and parasitic infections. Respiratory Issues: Rapid temperature changes can affect oxygen levels in water, potentially causing respiratory problems for koi. While colder water generally holds more dissolved oxygen, sudden temperature drops can disrupt oxygen uptake by fish. To address these concerns, pond owners should: Monitor Temperatures Closely: Keep an eye on temperature changes and be ready to act. Use Pond Heaters or Aerators: Stabilize temperature and oxygen levels. Gradually Acclimate Koi: When possible, introduce temperature changes slowly. Provide Shelter: Offer cover in the pond for koi during extreme temperature shifts. Avoid Overfeeding: Reduce food during colder periods when koi have slower metabolism. By managing temperature fluctuations and considering koi's needs during seasonal transitions, pond owners can safeguard their fish's health and well-being.

To receive a free quote, simply get in touch with us today. You can reach us through the contact information provided on our website, and our team will be happy to assist you. Or alternatively you can book a session with our online booking services.

Highland Koi takes pride in our expertise and dedication to Koi care. With our specialised services, we aim to provide the highest level of care for your Koi Ponds, ensuring a healthy and thriving environment for your fish. Our team is passionate about Koi and committed to delivering exceptional service to our customers.

Yes, we have a comprehensive Q&A section on our website that addresses various aspects of Koi care. You can explore this section to find valuable information and insights into maintaining the health and well-being of your Koi. Contact us today to benefit from our professional Koi Pond health and cleaning services. Our team is ready to assist you and provide the best care for your beloved Koi.

We're thrilled to announce that Highland Koi is expanding its reach! We are now bringing our exceptional pond and koi services directly to your doorstep across Scotland and select bordering areas. No matter where you are, our expert team will travel to your location to provide top-notch pond and koi services tailored to your needs. Whether you're looking for pond installation, maintenance, cleaning, or koi care, our experienced professionals are equipped with the knowledge and skills to create and maintain breathtaking aquatic environments. We understand the importance of a well-maintained pond and the joy that comes with owning beautiful koi fish, and we are dedicated to ensuring that you have a delightful experience every step of the way. But that's not all—our store products are now available to customers throughout Scotland and the rest of the UK! You can browse our extensive selection of high-quality pond equipment, supplies, and premium koi products from the comfort of your home. With just a few clicks, you can have your chosen items shipped directly to you, so you can create the pond of your dreams or enhance your existing setup with ease. At Highland Koi, we take pride in our commitment to customer satisfaction. We prioritise open communication, personalised service, and attention to detail to ensure that your pond and koi receive the care they deserve. Our dedicated team is here to answer your questions, provide expert guidance, and assist you in any way we can. Your satisfaction is our ultimate goal. To learn more about our services, explore our wide range of products, or schedule an appointment with our team, visit our website or get in touch with us today. Highland Koi is thrilled to bring our pond and koi services directly to you, making it easier than ever to create and maintain a stunning aquatic oasis in your own backyard.

1. What is a Koi? A Koi is a type of ornamental fish that is bred for its beautiful colors and patterns. 2. Where do Koi come from? Koi originated in Japan, where they were bred from common carp. 3. What is the difference between Koi and common carp? Koi have been selectively bred for their colors and patterns, while common carp are typically brown or gray. 4. What is the lifespan of a Koi? Koi can live for up to 30 years or more with proper care. 5. What is the ideal water temperature for Koi? The ideal water temperature for Koi is between 16 and 24 degrees C. 6. What do Koi eat? Koi are omnivores and will eat a variety of foods, including pellets, vegetables, and insects. 7. How often should Koi be fed? Koi should be fed once or twice a day, depending on their size and age. 8. How big can Koi grow? Koi can grow up to 3 feet in length and weigh up to 35 pounds. 9. What is the best way to keep Koi healthy? The best way to keep Koi healthy is to maintain good water quality, provide a balanced diet, and monitor for signs of illness. 10. What are some common health problems that Koi can experience? Koi can experience health problems such as bacterial infections, parasitic infestations, and swim bladder disorders. 11. How can you tell if a Koi is sick? Signs of illness in Koi can include lethargy, loss of appetite, abnormal swimming behavior, and visible signs of disease such as lesions or discoloration. 12. Can Koi be kept with other fish? Koi can be kept with other fish as long as they are compatible in terms of size and temperament. 13. What is the best way to introduce new Koi to an existing pond? New Koi should be quarantined for several weeks before being introduced to an existing pond to prevent the spread of disease. 14. How often should a Koi pond be cleaned? Koi ponds should be cleaned regularly to maintain good water quality, with frequency depending on the size of the pond and the number of fish. 15. What is the best way to control algae in a Koi pond? Algae can be controlled in a Koi pond through regular water changes, use of a UV sterilizer, and adding aquatic plants to compete with the algae for nutrients. 16. Can Koi survive in a natural pond? Koi can survive in a natural pond as long as the pond is large enough and has adequate filtration and aeration. 17. What is the difference between a Koi and a goldfish? Koi are larger and have a more elongated body shape than goldfish, and they are also bred for their colors and patterns. 18. Can Koi be trained to eat from your hand? Yes, Koi can be trained to eat from your hand by offering food in the same spot at the same time each day. 19. What is the significance of Koi in Japanese culture? Koi are considered a symbol of good luck, prosperity, and perseverance in Japanese culture. 20. Can Koi be kept indoors? Koi can be kept indoors in a large aquarium or indoor pond, but they require a lot of space and proper filtration and aeration.

Q&A: Accurately Calculating Pond Volumes for Treatment and Maintenance Q: Why is it important to accurately calculate the water volume of my pond? A: Accurately calculating your pond's water volume is crucial for various reasons, especially when it comes to treating your pond for parasites or bacterial issues. Under-dosing or overdosing medication can have detrimental effects on your pond's ecosystem. Additionally, understanding your pond's water volume is essential for proper filtration, dosing of water treatments, and overall maintenance. Q: Is it difficult to calculate the water volume of a pond? A: While calculating pond water volume can be challenging due to the unique shapes and features of individual ponds, it is an important step in ensuring effective treatment and maintenance. Each pond is different, and there is no one-size-fits-all method for accurate calculations. Q: How can I calculate my pond's water volume? A: There are several methods you can use to calculate your pond's water volume. One approach is to measure the dimensions of your pond accurately. By multiplying the length, width, and average depth of your pond, you can obtain an approximate volume. However, this method may not account for irregular shapes or variations in depth. Another method involves using salt. By gradually adding a known quantity of salt to your pond and measuring the increase in salinity, you can estimate the water volume. This method requires precise measurements and careful monitoring, but it can provide a more accurate calculation, especially for irregularly shaped ponds. Q: Where can I find a detailed guide on calculating pond volumes? A: We recommend referring to an informative article originally created by Syd Mitchell. This article offers step-by-step guidance on accurately calculating pond volumes, taking into account various factors such as pipework and filters. It will help you understand the best approach for your specific pond and prevent overestimation. Q: What should I do if I'm unsure about calculating my pond's water volume? A: If you're uncertain or need assistance in calculating your pond's water volume, it's always a good idea to consult with professionals in the field. They can provide expert advice, assess your pond's unique characteristics, and help you determine the most accurate calculation method. Remember, accurately calculating your pond's water volume is essential for maintaining a healthy and balanced ecosystem. Take the time to measure or use appropriate methods to ensure the best results for treating and maintaining your pond.

Q&A: Quarantining Newly Purchased Koi for a Healthy Pond Q: Why is quarantining newly purchased Koi essential? A: Quarantining newly purchased Koi is crucial for preventing the introduction of diseases and parasites into your main pond. It helps reduce stress on the fish, allows for proper acclimation to a new environment, and provides an opportunity to treat and monitor the Koi for any potential health issues. Q: What is the recommended quarantine procedure for Koi? A: Here is a recommended quarantine procedure for newly purchased Koi: Set up a separate quarantine tank that is free from other fish, equipped with a filter and heater. Acclimate the Koi gradually by adding small amounts of water from the main pond over a few hours. Observe the Koi closely for signs of stress, disease, or parasites. Treat the Koi for parasites using a safe, broad-spectrum medication for Koi. Regularly test the water quality in the quarantine tank for pH, ammonia, nitrite, and nitrate levels. Monitor the Koi's progress, looking for changes in behaviour or appetite. Consult a veterinarian if needed. Q: Why is quarantine essential for Koi? A: Quarantine is essential for several reasons. Firstly, it helps reduce stress on the fish during the transition to a new environment. Secondly, it prevents the introduction of parasites and diseases into your main pond. Lastly, it reduces the risk of viral and bacterial infections that can spread rapidly through the pond and harm your fish. Q: How does quarantine benefit the overall health of the pond? A: By quarantining newly purchased Koi, you can prevent potential diseases and parasites from affecting the health of other fish in your main pond. It also provides an opportunity to treat and monitor the Koi before introducing them, minimising the risk of introducing infections that could be challenging to treat. In conclusion, quarantining newly purchased Koi is vital for maintaining a healthy pond. It reduces stress on the fish, prevents the spread of diseases and parasites, and minimises the risk of introducing harmful infections. By following a proper quarantine procedure, you can ensure the well-being of all your fish and enjoy a thriving pond for years to come. Remember, it's better to err on the side of caution and quarantine new fish to protect the health of your entire pond.

Q&A: Quarantining Newly Purchased Koi for a Healthy Pond Q: Why is quarantining newly purchased Koi essential? A: Quarantining newly purchased Koi is crucial for preventing the introduction of diseases and parasites into your main pond. It helps reduce stress on the fish, allows for proper acclimatisation to a new environment, and provides an opportunity to treat and monitor the Koi for any potential health issues. Q: What is the recommended quarantine procedure for Koi? A: Here is a recommended quarantine procedure for newly purchased Koi: Set up a separate quarantine tank that is free from other fish, equipped with a filter and heater. Acclimate the Koi gradually by adding small amounts of water from the main pond over a few hours. Observe the Koi closely for signs of stress, disease, or parasites. Treat the Koi for parasites using a safe, broad-spectrum medication for Koi. Regularly test the water quality in the quarantine tank for pH, ammonia, nitrite, and nitrate levels. Monitor the Koi's progress, looking for changes in behaviour or appetite. Q: Why is quarantine essential for Koi? A: Quarantine is essential for several reasons. Firstly, it helps reduce stress on the fish during the transition to a new environment. Secondly, it prevents the introduction of parasites and diseases into your main pond. Lastly, it reduces the risk of viral and bacterial infections that can spread rapidly through the pond and harm your fish. Q: How does quarantine benefit the overall health of the pond? A: By quarantining newly purchased Koi, you can prevent potential diseases and parasites from affecting the health of other fish in your main pond. It also provides an opportunity to treat and monitor the Koi before introducing them, minimising the risk of introducing infections that could be challenging to treat. In conclusion, quarantining newly purchased Koi is vital for maintaining a healthy pond. It reduces stress on the fish, prevents the spread of diseases and parasites, and minimises the risk of introducing harmful infections. By following a proper quarantine procedure, you can ensure the well-being of all your fish and enjoy a thriving pond for years to come. Remember, it's better to err on the side of caution and quarantine new fish to protect the health of your entire pond.

Q&A: Identifying and Addressing Unusual Behaviour in Koi Q: What should I do if my koi are behaving unusually? A: The most important step is to determine the cause of their unusual behaviour. Start by checking the water parameters to ensure they are within the correct range. It is essential to test for ammonia, nitrite, pH, chlorine, and oxygen levels. Q: How often should water parameters be checked? A: Water parameters should be regularly checked as part of routine maintenance. However, when koi display unusual behaviour, it is crucial to double-check the water parameters immediately, even if only one koi seems affected. It could be an early sign that the water parameters are becoming unfavorable. Q: What should I observe in the koi? A: Take a close look at the koi for any sores, ulcers, fin erosion, visible parasites, breathing rate, general deportment, and gill colour. While checking gills without netting the koi is difficult, you may be able to catch a glimpse of their gills as they swim past. Healthy gills should appear ruby red and free from mucus or signs of erosion. It may be challenging to identify problems while the koi are freely swimming, but it's worth spending a few minutes trying to determine the cause of the unusual behaviour without unnecessarily stressing them by netting. Q: What should I do if the water tests and observations do not identify the problem? A: If the water tests and observations do not reveal the issue or its appropriate treatment, you should carefully net the affected koi for a closer examination. This examination should include checking for the previously mentioned symptoms and, if you have the expertise, scraping the body (and gills) to identify any parasites. This comprehensive procedure will help determine the most suitable treatment for an individual fish or the entire pond. Remember, promptly identifying and addressing the cause of unusual behaviour is crucial for maintaining the health and well-being of your koi. Regularly monitoring water parameters and observing your koi will enable you to take proactive steps to keep them in optimal condition. If you are unsure or need assistance, consult with professionals experienced in koi health and treatment.

Q&A: Understanding Ammonia and Its Impact on Pond Ecosystem Q: What role does ammonia play in the pond ecosystem? A: Ammonia serves as the foundation for an ecosystem and is a vital component of the nitrification cycle. It plays a crucial role in creating a healthy environment for fish to thrive in. Q: Can other factors affect the toxicity of ammonia? A: Yes, elements such as pH and temperature can influence the toxicity of ammonia. Changes in pH and temperature levels can cause ammonia to fluctuate on the toxicity scale. It is essential for hobbyists to have a comprehensive understanding of the broader factors that impact this crucial yet potentially toxic element within their pond ecosystem. Q: Is there a resource that can help me understand the risks associated with ammonia? A: Yes, we provide a link to a printable ammonia toxicity chart created by Manky Sanke. This chart offers valuable information on the potential risks associated with ammonia in your pond. You can find the chart on Manky Sanke's website, which is also referenced on our website. http://www.mankysanke.co.uk/Laminatable_parameter_guide_and_ammonia_chart.pdf By familiarising yourself with the impact of ammonia and its interaction with other elements, you can better maintain a healthy and balanced pond ecosystem for your fish. Understanding the risks and implementing appropriate measures will contribute to the overall well-being and longevity of your aquatic companions.

Q&A: Treating Ulceration in Koi for a Healthy Recovery Q: What should I do if my Koi has ulceration? A: If your Koi has ulceration but has tested negative for poor water quality, parasites, or viral issues, it is considered healthy but has likely sustained damage due to fright, flight, or predation. Follow these steps to help its recovery. For serious wounds, please contact us for further guidance. Q: How do I treat a Koi with ulceration? A: Here are the steps to treat a Koi with ulceration: Isolate the Koi: Depending on the wound severity you may need to sedate the koi. Clean the Wound: Gently clean the wound with a clean cloth or gauze, removing any debris or dead tissue around the ulcer. Take care not to damage the healthy tissue. Apply Medication: After cleaning the wound, apply a topical treatment like tamodine to prevent bacterial growth and promote healing. Monitor Water Quality: Regularly check the water quality in the pond to ensure it remains clean and free from harmful bacteria. Test pH, ammonia, nitrite, and nitrate levels. Adjust Feeding: Koi with ulceration may have a reduced appetite. Adjust the feeding schedule and provide a high-quality diet rich in vitamins and minerals to support their immune system. Provide a Stress-Free Environment: Minimise disturbances and maintain a stable water temperature to create a stress-free environment for the Koi, as stress can weaken their immune system and impede healing. Monitor Progress: Regularly monitor the Koi's progress. Check the wound for signs of healing and observe any changes in behaviour or appetite. If the ulcer does not improve, consult a veterinarian or us for further treatment options. Following these steps will aid in your Koi's recovery from ulceration and help restore its good health. Remember to maintain a clean and healthy environment in your pond to prevent future infections.